Terms & Conditions


1. BOOKINGS
 
  Bookings can be made directly with the motel via phone 08 8356 8388 or email  reception@aviatorslodge.com.au .  Alternately via third party booking sites – Booking.com, Wotif, booking button etc.
1.1. Reservations are subject to availability and actual pricing at the time of booking.
1.2. All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written advice on confirmation of reservation.
1.3. All accommodation bookings must be guaranteed at the time of reservation by provision of Valid Credit Card details.
1.4. This credit card must be valid for the entire stay. Please present the credit card used to make the reservation upon check-in at the motel.
1.5. If you are booking on behalf of someone else, you must contact the motel directly to arrange for third party billing.
1.6. You will not be charged for any accommodation booking prior to the date on which you are due to arrive.
1.7. By providing valid credit card details you warrant that you have the authority to use the credit card and you authorise Aviators Lodge Motel to charge the cost of your booking to the credit card in the case of cancellation or no show penalties as detailed below.
1.8. All reservations will be confirmed by email or fax.
1.9. If email or fax is not available, the cancellation policy will be explained over the phone.

2. CHARGEBACKS
2.1. All care must be taken to ensure that the information provided to the motel is correct.
2.2. When making a reservation with Aviators Lodge Motel the following details are required:
2.3. Guest Details - name, address, mobile number, ETA, email
2.4. Valid Credit Card details – cardholder name
2.5. Booking Agents Details – name, phone number, fax number, email
2.6. Email address for forwarding invoices


3. TERMS AND CONDITIONS

3.1. BOOKING ARRANGEMENTS
3.1.1. The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
3.1.2. The person who makes/confirms a booking on behalf of another person shall be deemed to have accepted the booking Terms and Conditions on behalf of all persons named in the booking.
3.1.3. The person named on the booking must be the person to sign the guest registration form. Guests must advise the Motel if a third person or nominee will check-in on their behalf.

3.2. LEGAL STATEMENT 
Aviators Lodge Motel has a strict policy for handling guest information. The information you provide to Aviators Lodge Motel is confidential and protected to the fullest extent possible. Aviators Lodge Motel will not disclose or distribute guest information to third parties without prior written consent by the guest.
However by signing the guest registration form you agree to allow us to pass on to persons we deem appropriate your details should you or your visitors;
Such as but not limited to
3.2.1. Fail to settle your account
3.2.2. Smoke in the room
3.2.3. Room degradation (such as vomit, bodily wastes)
3.2.4. General damage to motel property, fittings, fixtures
3.2.5. All non-standard cleaning charges
3.2.6. And or any problem sufficient to result in a room being withdrawn from its availability to let.

3.3. RATES AND CHARGES
3.3.1. Rates quoted on Aviators Lodge Motel website are in AUD and are subject to change at any time.
3.3.2. Rates are inclusive of GST
3.3.3. Rates do not include meals, transfers or incidental charges (eg. phone, internet etc)
3.3.4. Minimum length of stay restrictions may apply to certain dates during special event periods.

3.4. PAYMENT OPTIONS
3.4.1. All bookings must be secured with a Current and Valid Credit Card. Note that the payment will not be charged until your arrival at which time you may choose to pay using any alternative accepted method. Photo identification MUST accompany all payments.

3.4.2. Standard Payments accepted include;
3.4.2.1. Cash on arrival (credit card to be supplied at time of booking alternately transfer of funds to our bank 4 days prior)
3.4.2.2. Mastercard – Credit Card
3.4.2.3. Visa – Credit Card
3.4.2.4. American Express Credit Card (5% surcharge)
3.4.2.5. Diners Credit Card (5% surcharge)

3.4.2.7. Personal Cheques NOT accepted

3.4.3. Credit Card Authority
3.4.3.1. A Credit Card Authority form is required  by the Aviators Lodge Motel when a third party credit card is being used to secure and pay for the booking.
3.4.3.2. This form must be received by the Motel, 48 hours prior to guest check-in.

3.5. CHARGE BACKS
3.5.1. All charge backs must be received before a booking is confirmed.
3.5.2. Charge backs must clearly state:
3.5.2.1. Guest name
3.5.2.2. Guest contact phone number
3.5.2.3. Guest ETA
3.5.2.4. Number of rooms
3.5.2.5. Number of nights
3.5.2.6. Check-in date
3.5.2.7. Check-out date
3.5.2.8. Room rate
3.5.2.9. Room type
3.5.2.10. Valid Credit card details for payment
3.5.2.11. Consultants name
3.5.2.12. Payment type (credit card, company account – pre-arranged)
3.5.2.13. Inclusions – (room, meals, bar, shuttle, incidentals)


3.6. CASH PAYMENTS
3.6.1. If paying by cash, a deposit of ONE nights’ accommodation must be received by the Aviators Lodge Motel four  (4) working days prior to arrival.
3.6.2. This payment can be made via EFT to the Aviators Lodge Motel
3.6.3. If paying by cash, a bond in the amount of $200.00 will be charged on check-in.
3.6.4. If leaving prior to reception opening (7.30am), the bond (less any charges) will be refunded via nominated bank account.
3.6.5. If a booking is made less than three (3) working days prior to arrival date, and the deposit not received, the reservation will only be held until 2pm day of check-in. Alternative arrangements can be made with Motel Reception.

3.7. CHECK-IN AND CHECK-OUT
3.7.1. Standard check- in time is 2.00pm. The name of the booking (or nominee) must be the person checking in.
3.7.2. Standard check- out time is 10.00am
3.7.3. For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
3.7.4. Late check-out up to 11.00 am is at the discretion of the Motel manager and must be requested the night before check out.  Late check out after 11.00am will incur the full rate of one (1) nights’ accommodation.

3.8. LATE ARRIVALS
3.8.1. Guests arriving outside reception hours (after 10.30pm S-F 7.30pm SAT) MUST ring reception during reception hours to arrange key collection.

3.8.2 A Call Out fee of $25.00 will apply to Bookings where late arrival is not notified.

3.9. BONDS
3.9.1. A  $200 Pre-authorisation(on credit card supplied)  will be processed 48hrs prior to arrival
3.9.2. If providing a Cash bond of $200, this can be paid at time of check-in. Bond will only be returned to the person whose name appears on the issued receipt. Photo Identification will also be required. 

3.10. SECURITY BOND AND PHOTO ID
3.10.1. An acceptable current form of photographic identification will need to be produced at the Motel on check-in.
3.10.2. The property pre-authorises $200.00 on all credit cards 48 hours prior to arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents.
3.10.3. The pre-authorised amount is set aside by the credit card issuer. The pre-authorisation may affect your available funds balance or spending limit. The credit card issuer will release the pre-authorised funds according to their time frame.
3.10.4. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount. This is a restriction placed on us by the bank, and cannot be negotiated.
3.10.5. Where a credit card is not available a minimum $200.00 cash deposit will be required.  Please contact reception prior to your arrival to confirm charges.


3.11. FEES AND CHARGES
3.11.1. Entry into Motel rooms is conditional upon a signed guest registration form.
3.11.2.  Due to fire regulations, Management must be aware of the number of guests in all rooms.
3.11.3. All room rates are for 1, 2, 3 or 4 guests, a $20 charge will be applied to any extra guests.
3.11.4. The cost of meals for extra guests is also the responsibility of the person signing the guest registration form.
3.11.5. If in the course of a guests stay, and contributable  to any guests or visitors of that room, any unforeseen expenses that become apparent, the signing guests credit card will be charged an amount, appropriate to the expense, at a
rate determined by the Aviators Lodge Motel. In the case of a bond, the bond funds will be held in reserve until such time that all costs associated with the said
expenses are recovered including any legal fees incurred. Any remaining money will be refunded to the guests


3.12. FEES CHARGEABLE TO GUESTS ACCOUNT INCLUDE, AND ARE NOT LIMITED TO:
3.12.1. Smoking in rooms - $200.00 cleaning fee will be charged
3.12.2. Lost or stolen keys will incur a $200 fee. Attempts will be made to contact the guest who will be given the opportunity to return keys taken. Failure to do so will result in the fee being charged to their credit card or bond.
3.12.3. Room degradation (such as vomit, bodily wastes) a $200 cleaning fee will be charged, plus any professional floor cleaning charges at cost, plus a daily room tariff equal to the daily tariff that we would charge if the room was available to be let or any other rate that may be agreed to by the management, in accordance with business demand on the day, until the said room has been returned to its saleable condition.
3.12.4. Cost of repair or replacement for general damage or theft of Motel property and any problem sufficient to result in a room being withdrawn from its availability to be let. In extreme cases, criminal charges will be pursued.
3.12.5. Cost of meals, drinks (alcoholic and non alcoholic), snacks.
3.12.6. Shuttle costs.


3.13. MODIFICATION  OF BOOKINGS
3.13.1. A reservation made directly with the motel, may be modified with the motel. An email notifying of modification is necessary.
3.13.2. A modification  to a reservation is subject to the motel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees.
3.13.3. A reservation made through a Third Party booking agent ie. Booking.com, Wotif, Expedia, must be modified with the Third Party booking agent.


3.14. CANCELLATIONS
3.14.1. Cancellations made up to 48 hours prior to arrival will NOT incur a fee.
3.14.2. Cancellations made within 48 hours of day of arrival check-in time (2pm)– one nights’ accommodation fee will be charged.
3.14.3.  A reservation made directly with the Aviators Lodge Motel can be cancelled  directly with the Motel provided it is within  the cancellation period.
3.14.4. A reservation made through a Third Party booking agent ie. Booking.com, Wotif, Expedia, must be cancelled  with the Third Party booking agent.

3.15. REFUNDS
3.15.1. NO shows  - will be subject to a 100% cancellation fee ( 1 NIGHTS’ ACCOMMODATION)
3.15.2. NO refunds for room changes
3.15.3. NO refunds for early departures
3.15.4. NO refunds given after check-in

3.16. SPECIAL REQUESTS
3.16.1. Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.


3.17. PARTY POLICY
3.17.1. Zero tolerance party policy.
3.17.2. In the interest of quiet enjoyment and respect for all guests at the motel, a no party policy applies to all guests staying at the property. Guests are expected to be respectful of other guests at all times, and to be quiet between 10pm-7am. No group congregations in individual guest rooms is permitted or tolerated. Immediate eviction with no refund applies to any breaches of this policy.

3.18. CHILD POLICY
3.18.1. Infants under 2 years with own Fold Out Cot – no charge.
3.18.2. Children 2 years and over are charged at the extra person rate.


3.19. UNACCOMPANIED MINORS
3.19.1. All guests under the age of 18 must be accompanied by a parent/guardian.
3.19.2. In instances where it is necessary that an minor Must be accommodated, a Responsibility Waiver must be provided by the legal guardian
3.19.3. The property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID, when requested on check-in.

3.20. PETS
3.20.1. With the exception of Sight and Hearing assistance dogs, ALL pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction and a $200 cleaning fee for carpet and any soft furnishing effected.
3.20.2. Pets in vehicles/trailers may only be permitted by prior specific arrangement.
3.20.3. Show Dogs will only be permitted by prior specific arrangement. A maximum of two (2) dogs will be permitted for any one booking. Guests with more than two dogs (other then those in a purpose built dog trailer) will not be permitted to park on the Motel grounds
3.20.4. Barking dogs will not be tolerated and will result in guests and their dogs being evicted from the motel, with no refund of monies

3.21. COOKING
3.21.1. Cooking in guest rooms is strictly forbidden by Health Authorities with the exception of the use of the kettle provided (if applicable).
3.21.3. Fees for additional cleaning will apply should guest cook inside a guest room.

3.22. FIRE
3.22.1. Due to Fire regulations, Management must be aware of number of guests in rooms.
3.22.2. NO CANDLES OR OPEN FLAMES PERMITTED. Should the Fire Alarm be activated, the cost of Emergency Services (SA Metropolitan Fire Services) attending, will be charged to the guest.

3.23. SMOKING
3.23.1. All rooms are non-smoking.

3.23.2 Any evidence be it smell, ash or cigarette butts will incur the penalty.

3.23.3. Penalties will be charged to guests who smoke in rooms. (see 3.12.1)

3.24. ENFORCEMENT OF TERMS AND CONDITIONS
Copies of these terms and conditions are available from Aviators Lodge Motel.
Upon signing our guest registration form, you agree that your access to and use of the motel is subject to these terms and conditions
Thank you
Management
Aviators Lodge Motel

 

  • 728 Tapleys Hill Rd West Beach, South Australia 5024

  • Phone (08) 8356 8388

  • Fax: (08) 8353 2868

Website by Boylen ...Powered by WebTemplate